Payment, shipping and returns

Payment Methods.

  • Wire transfer:
    • Indicating in the concept the order number.
    • The shipment of the order will proceed once the deposit into account is effective.
    • CaixaBank: ES80 2100 4309 5322 0015 9839
  • Credit card

    • Visa, Mastercard, etc.

Shipping.

  • Our logistics transport operator is TIPSA.
  • The delivery time is 24-48 working hours once the order is processed.
  • We accept shipments to the entire peninsula.
  • The shipping price is automatically calculated depending on the weight and shipping area. You can check the shipping costs without registering, adding your products to the cart and clicking the “Calculate shipping” option where your address will be requested and the amount will be returned.

Returns.

  • Returns will be accepted within 15 days, counted from the date of receipt of your order.
  • The return will be accepted as long as the product has not been opened (except in manufacturing defects). For size changes, shipping costs will be paid by the customer.
  • The postage is borne by Oleum12.com in case of any error / defect on our part, in other cases that is to the client’s liking they will be borne by the client.
  • To initiate a return process, please contact us.